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RETAIL SECTOR APPLICATIONS
SURE! Salon Premier Customer Care System Real-time information empowers your front-liners to do a brilliant job. In a service business, the service is consumed right now, is evaluated right now, is judged right now. As a customer experiences your service, he is also forming judgments that will determine your fate as far as that customer is concerned. Will he come back? Will he refer his friends? Will he spread the word? Your front-liners affect this judgment with their training, with their competence, with their charm. Or lack thereof. But training, competence, and charm aren't enough. Your front-liners also need accurate, appropriate information - right now - about your products, about your services, about your customers' preferences. Your store manager could decide more quickly to do a repeat job for free if she could reliably verify right now that today's servicing was made necessary by a bad piece of work last week. He might be able deepen your company's relationship with the customer if he knew the customer's birthday and then gave that customer a free service on his birthday. Your service manager could identify which technician needs additional training if he could check the jobs - and the back-jobs - done by each technician. SURE! SPCCS captures your sales transactions and transforms all this raw data into interactive query responses that your front-liners can access in real time. This empowers them to render outstanding customer service by having relevant information at their fingertips at the time they need it most - when dealing face-to-face with the customer. Who would need this solution? Hair salons, spas, skin clinics. (Read an article that dramatizes SURE! SPCCS benefits) Articles you should read if you're considering our above solution
7 rules for choosing a point-of-sale (POS) system
A not-so-funny incident uncovers a process re-engineering opportunity
Need a competitiveness breakthrough? Computerizing your accounting isn't enough
Cherished practices are not always the best practices
How to improve your chances of a successful software roll-out (Part 2)
Superstitions
What really makes the world go 'round: love, money... and technical support Already a Balmori Software user? E-mail us your comments and suggestions at balmori@balmorisoftware.com. |
