Balmori Software Inc.

1. SURE! Salon Premier Customer Care System  Real-time information empowers your front-liners to do a brilliant job. In a service business, the service is consumed right now, is evaluated right now, is judged right now. As a customer experiences your service, he is also forming judgments that will determine your fate as far as that customer is concerned. Will he come back? Will he refer his friends? Will he spread the word? Your front-liners affect this judgment with their training, with their competence, with their charm. Or lack thereof. But training, competence, and charm aren't enough. Your front-liners also need accurate, appropriate information - right now - about your products, about your services, about your customers' preferences.
   
   Your store manager could decide more quickly to do a repeat job for free if she could reliably verify right now that today's servicing was made necessary by a bad piece of work last week. He might be able deepen your company's relationship with the customer if he knew the customer's birthday and then gave that customer a free service on his birthday. Your service manager could identify which technician needs additional training if he could check the jobs - and the back-jobs - done by each technician.
   
   SURE! SPCCS captures your sales transactions and transforms all this raw data into interactive query responses that your front-liners can access in real time. This empowers them to render outstanding customer service by having relevant information at their fingertips at the time they need it most - when dealing face-to-face with the customer. Who would need this solution? Hair salons, spas, skin clinics. (Read an article that dramatizes SURE! SPCCS benefits)
   
   
2. SURE! AR/AP      A powerful Accounts Receivable and Accounts Payable tracking and monitoring system for service businesses. Maintains Sales, Purchase, Collections, Remittances and Adjustments Books, creates Statements of Account. Maintains Customer and Supplier Ledgers. Complies with the Input and Output VAT Reporting requirements of the BIR (Philippines Bureau of Internal Revenue). Network version available. Who would need this solution? Service companies such as real estate managers, commercial building or condominium managers, engineering firms, consulting firms, security agencies, etc.
   
   
3. SURE! Autoservices Customer Care System    When a customer drives up to have his car serviced, your technician or service rep could do a better job if he knew exactly what was done to the car during this customer's last visit. Or better yet, the last six visits. Your service rep would be more able to suggest relevant additional services or products if he knew the vehicle's recent service history. He might be able deepen your company's relationship with the customer if he knew the customer's birthday and then gave that customer a free service on his birthday. Your service manager could identify which technician needs additional training if he could check the jobs - and the back- jobs - done by each technician. With these capabilities, your front liners would be able to do their jobs in a way that will impress and delight customers, and keep them loyal. But none of this information can be obtained from conventional accounting software back in your accounting department. SURE! ACCaS addresses one increasingly common demand of business owners: " I want to get beyond basic financial accounting; I want software to help me improve my service quality and thus my ability to win market share." SURE! ACCaS empowers everyone in the business to render outstanding customer service by having relevant information - about customer preferences, about products - at their fingertips, on demand, anytime. Who would need this solution? Tire dealers, auto accessories dealers, auto services shops.

Already a Balmori Software user? E-mail us your comments and suggestions at balmori@balmorisoftware.com.

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