Balmori Software Inc.

SURE! Autoservices Customer Care System      When a customer drives up to have his car serviced, your technician or service rep could do a better job if he knew exactly what was done to the car during this customer's last visit. Or better yet, the last six visits. Your service rep would be more able to suggest relevant additional services or products if he knew the vehicle's recent service history. He might be able deepen your company's relationship with the customer if he knew the customer's birthday and then gave that customer a free service on his birthday. Your service manager could identify which technician needs additional training if he could check the jobs - and the back- jobs - done by each technician. With these capabilities, your front liners would be able to do their jobs in a way that will impress and delight customers, and keep them loyal. But none of this information can be obtained from conventional accounting software back in your accounting department. SURE! ACCaS addresses one increasingly common demand of business owners: " I want to get beyond basic financial accounting; I want software to help me improve my service quality and thus my ability to win market share." SURE! ACCaS empowers everyone in the business to render outstanding customer service by having relevant information - about customer preferences, about products - at their fingertips, on demand, anytime. Who would need this solution? Tire dealers, auto accessories dealers, auto services shops.

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