Balmori Software Inc. - Technical Support

Balmori Software Inc. is determined to bring you the best software at the best price. Our view is that the best software gives the user zero after-sales problems. We therefore design our products to be as problem-free as possible.

It's pretty obvious: The happiest customer is the one who does not need to be calling his supplier about problems all the time. We at Balmori feel you should be takin' care of business, not takin' care of computer problems, not takin' care of network problems, not takin' care of problems raised by unreliable or poorly designed software.

Because of this philosophy, we don't charge in advance for support. We don't ask you to sign a technical support contract. We don't demand you pay a retainer just so you have the privilege of calling our help desk. But be secure in the knowledge that we're standing by in case you do get in trouble. (This also keeps the prices of our products low.)

If you ever do have occasion to require technical support, Balmori Software is happy to provide additional support by telephone or e-mail, to be charged on a pay-as-you-go basis. You will be billed based on our current hourly rates. If you require our technician, consultant, or trainor to visit your premises, we are happy for the opportunity to show our mettle. Call us for our current billing rates.

Please note that time charges will take into account the total time spent on your problem, not just the time spent with you on the phone or at your premises. Customers who neglect to pay for technical support will be required to update their payables before any further support is extended.

Testimonial

"We are pleased to inform you our satisfaction on your SURE! General Ledger (SURE! GL) accounting software ... which we have been using in Marilaque Land, Inc. (MLI) since May of 2004. The SURE! GL accounting software made our operation more efficient due to its capability of delivering timely accounting reports that guides us in making effective decisions. Furthermore, your company provided us a reliable technical support specially in addressing our concerns.

In this light, we are purchasing another SURE! General Ledger (SURE! GL) accounting software with check writing feature for our DELL Equipment & Construction Corporation. We are looking forward to avail other software/services from Balmori Software, Inc. in the near future."

MOISES G. VISPERAS III
Business Development Manager
MARILAQUE LAND, INC.