| Frequently Asked Questions |
Just what is Balmori Software Inc.?
Why should I do business with Balmori Software?
How user-friendly are your solutions?
What are the hardware requirements to run Balmori Software products?
Will Balmori Software solutions run on the dominant operating systems of today and tomorrow?
Do you provide upgrades? How often?
Are Balmori's solutions compliant with current government reporting requirements?
How do I obtain technical support?
What is your product warranty?
Anything noteworthy about your user's manual?
How do I get in touch with Balmori?
Why won't Balmori Software release prices when I inquire over the phone or by e-mail?
Just what is Balmori Software Inc.?
Balmori Software Inc. is a 100% Filipino company specializing in PC and LAN-based business solutions. Our target market are small and medium-size enterprises in manufacturing, trading, and services. We offer financial accounting, management information, inventory management, logistics and payroll solutions. We also offer retail POS applications, ERP, restaurant operations solutions, and insurance brokerage back room solutions. Balmori Software is the original designer, creator, and producer of its entire product line. For more details, go to our About Us and Products & Services pages in www.balmorisoftware.com.
Why should I do business with Balmori Software?
Five simple reasons that our competitors can’t cite:
(a) Really easy-to-use, heavy-duty solutions that let you focus on creating wealth, not on fixing computer problems.
(b) All our solutions are known for their solid audit trails. Audit trails are a sure sign of design refinement and expertise. This is what gives you peace of mind and lets you trust your data over many years of using an application.
(c) Low, low lifetime cost of ownership. Many of our customers have been using our solutions for ten 15, 20 years.
(d) More than 20 years of experience say you'll get effective solutions, not excuses, not disappearing acts.
(e) Experienced, disciplined, effective after-sales service. Our Technical support desk is available to you even years after you've obtained our solutions.
In short, we're the people to turn to when you've wearied of dealing with Flybynightprogrammers.com, Yeah-Ive-written-lots-of-85percent-completed-applications.com,and Been-in-business-all-of-9months.com.
How user-friendly are your solutions?
There are several ways to answer that question. Let's do a few:
1) The College of The Immaculate Conception in Cabanatuan, Nueva Ecija took delivery of our SURE!
GL package in January 2003. One and a half days after delivery, they had produced two months
financial statements.
2) It takes just two hours to train a user of our SURE! GL module, or any of our best-selling modules.
3) Read for yourself what our customers say about how easy to use our products are, in our Satisfied
Customers page at www.balmorisoftware.com
4) WalMart's worldwide purchasing affiliate, Pacific Resources Export Ltd., uses our SURE! GL in 27
mostly Third World cities on five continents. Guess why.
Are your products expensive?
Price-wise, Balmori solutions are in the bottom quartile of the industry. Our pricing is therefore friendly to small and medium-sized enterprises.
Who is your target market?
We cater primarily to the small and medium-size enterprise (SME) sector. (But we are pleased to count as satisfied customers several companies that are considered "large" by Philippine standards.) We offer solutions for the "horizontal" markets of trading, service and manufacturing businesses. We also offer "vertical" market products for retail POS applications, restaurant operations solutions, and insurance brokerage back room solutions.
What are the hardware requirements to run Balmori Software applications?
Minimum requirements for our entry-level packages: Celeron 1.7Ghz or Pentium computers running DOS Versions 5.0 and later, Windows 95/98/NT/2000/Me/XP, Linux, with at least 128 MB of Random Access Memory, and a hard disk. Optimal configuration: The faster the processor, the more RAM and hard disk space the better. For more details, visit www.balmorisoftware.com/downloads.html and download our newsletter “Minimum recommended PC specifications for running Balmori Software applications”
Will Balmori Software solutions run on the dominant operating systems of today and tomorrow?
They'll run in Linux, they'll run in Windows 95/98/NT/2000/Me/XP, and they'll run in DOS6.x. As for network environments, our multi-user versions will run in Linux, Windows NT/2000, Novell, and even exotica like Lantastic and Banyan Vines.
Do you provide upgrades? How often?
We constantly improve our products to respond to user's needs, to comply with regulatory developments, and to provide ever-higher performance. We make upgrades available approximately twice a year for most products, more often if external developments require, such as changes in government regulations. We make a serious effort to reach all our customers with news of upgrades. If you don't want to be left out of our upgrade notices, please make sure we know your e-mail, fax number, and street address. You can inform us through balmori@balmorisoftware.com or via fax (632) 890-1976.
Are Balmori's solutions compliant with current government reporting requirements?
Yes. Our software solutions comply with current reporting requirements of the PHIC, SSS, HDMF, and BIR. Whenever called for, we release new versions of our solutions to meet government requirements.
How do I obtain technical support?
In the first place, we're proud that most customers never need technical support. That says volumes about product robustness. And when you do need to call because of viruses or power fluctuations, we're proud of our prompt and effective technical support; we've developed our own computerized tech support knowledge base. And when we render technical support, you can count on dealing with a friendly human being, not a robot recording. Balmori extends technical support to all legal users by phone ((632) 890-1976 or 77) or e-mail (balmori@balmorisoftware.com). Our help desk is located in Makati City, Philippines. And yes, we also do house calls if required. Our farthest technical support trip ever was to the Republic of Kiribati, in Oceania. And oh, yes; you'll be pleased to know that our goal is to product-design our technical support department out of existence. Please visit our Technical Support page in www.balmorisoftware.com for more details.
What is your product warranty?
We shall replace a damaged security dongle, with no time limitation, at minimal cost, provided the user surrenders the damaged security dongle to us. If the user loses the security dongle or cannot surrender it for any reason, the user must purchase another license for the product in question. If you find a bug in our products, we will never ask you to pay to get it fixed*. A bug is defined as a defect in the program source code.
*Balmori Software is not liable for consequential loss.
Anything noteworthy about your user's manual?
To make our solutions truly user-friendly, we provide two versions of the user's manual. Use the one you find more convenient in your time of need:
A. Onscreen manual: All Balmori Software products have a built-in, onscreen manual that
you can invoke anytime.
B. Printed manual: All Balmori Software products also come with a printed manual.
Naturally. To obtain additional user manuals, please get in touch with us at
balmori@balmorisoftware.com or fax (632) 890-1976.
How do I get in touch with Balmori?
The best way is to call us. Unlike many others, we make sure a friendly human being, not a robot recording, answers your call. And he/she will answer your questions knowledgeably; we train our people well. The next best way is to e-mail us. Or you could fax us or send us snail mail. Here are the details:
Telephones: (632) 890-1976 (telefax), (632) 890-1977 (These are connected to several other lines.)
E-mail: balmori@balmorisoftware.com
Address: Delben Building, 1090 Chino Roces Avenue (formerly Pasong Tamo),
Makati City, Philippines
Why won't Balmori Software release prices when I inquire over the phone or by e-mail?
For commodity items like rice, desktop PCs, gasoline, and laundry detergent, it's quite all right to base one's purchasing decisions on price. But though almost everything else in information technology has become commoditized, software hasn't. In the software business (especially in the software business), price is a supremely untrustworthy indicator of quality; it is quite possible to pay millions for junk, while an appropriate, effective solution for mere thousands is right under one's nose. For software solutions, we maintain that it is absurd to make a buy/don't-buy decision, or to make up a short list of potential vendors, on the basis of price alone. That's a myopic, potentially career-damaging approach. To help our prospects and customers make an informed decision when investing in software solutions, we release prices only after we have had a chance to present the product to a responsible officer of a prospective customer (a time investment of one to two hours). Once we have had a chance to demonstrate our product in action, then the prospective customer has a clear idea of features, capabilities, performance, and limitations. Only then can he make an educated assessment of our - heck, of anyone's - offering. At that point we are quite happy to reveal the price. At that point, the prospect can assess price vs. performance. At that point, he can do himself justice.
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