How do I obtain technical support?
In the first place, we're proud that most customers never need technical support. That says volumes about product robustness. And when you do need to call because of viruses or power fluctuations, we're proud of our prompt and effective technical support; we've developed our own computerized tech support knowledge base. And when we render technical support, you can count on dealing with a friendly human being, not a robot recording. Balmori extends technical support to all legal users by phone ((632) 890-1976 or 77) or e-mail (balmori@balmorisoftware.com). Our help desk is located in Makati City, Philippines. And yes, we also do house calls if required. Our farthest technical support trip ever was to the Republic of Kiribati, in Oceania. And oh, yes; you'll be pleased to know that our goal is to product-design our technical support department out of existence. Please visit our Technical Support page in www.balmorisoftware.com for more details.
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